Browse Operations Learning Solutions

Scenario: Customers and orders are not your problem — at least not yet. However, you need to get a better handle on product, conversion and shipping costs. Meeting customer schedule commitments is another area that needs work; it would be great to get on time delivery into the high 90s. You are concerned that if improvements don’t happen, you may lose business to competitors. Another question you may have is to what extent you should be using outsourcing and off-shoring to make your business more competitive. Overall, what’s the best way to figure out how to prioritize the improvements in our operations, and monitor how well we are doing?

Read the following statements. Do they reflect your thinking about your company?

• Product, conversion and/or shipping costs are an issue for us.
• Meeting customer schedule commitments is something we need to get better at.
• We would like to better utilize approaches like Lean and Six Sigma to improve our results
• We have things to work out to better utilize off-shoring and/or outsourcing of our production.

Take The FREE Competitiveness Assessment

This is a simple self-assessment that is designed to help you identify the Value Creation Perspective that may be of most interest to you as a starting point.   At the end of the assessment, the areas in which you showed most interest are the ones where that Value Creation Perspective is most relevant to your current concerns.